I require a non-refundable deposit for all grooms booked online and all first-time grooms. A deposit of £20.00 will be taken at point of booking for all services.

The dog should be vaccinated and microchipped.

I do not accept sedated dogs under any circumstances.

I do not accept pregnant or nursing dogs, or dogs on heat, under any circumstances.

Puppy Grooms are designed for puppies aged at least 13 weeks. If they are older than 6 months they will need to book an adult groom.

Nervous dogs are very welcome here but I kindly ask you book a familiarisation session initially to ensure the dog is happy and comfortable with us. It’s important you make me aware before booking if your dog is nervous so I can accommodate this. If a dog is too nervous to be groomed fully I will never force them to complete the groom.

Your dog’s comfort is my priority and I want them to leave the salon happy, and unafraid to return.

I ask you to be honest with me about your dog’s behaviour at previous grooming establishments/your dog’s behaviour in general. By telling me, I am are better prepared in dealing with your dog and helping ensure they have a positive grooming experience. I reserve the right to refuse a dog that presents a risk of injury to itself or staff.

A groomer’s hands are their livelihood; therefore I reserve the right to muzzle a dog that shows signs of biting/has attempted to bite.

If your dog is too aggressive and presents a risk of injury to itself or staff then I reserve the right to refuse to groom them, or to finish the groom. This can occur at any time during the groom, including mid cut/bath. We are under no obligation to complete the groom.

I want the groom to be a pleasant and calming experience and will not force a distressed dog to complete the groom. Much of this can be avoided if we are informed fully of the dog’s behaviour on booking.

We appreciate it’s normal for even a well-maintained coat to have a few small knots, but dogs with substantial matts will incur an extra charge. You can rest assured, if these treatments are performed it is out of concern for the dog’s comfort and health and are a last resort.

Matts are not simply big knots. They are hard, densely tangled lumps of hair and dirt that are beyond brushing. If left, they will get bigger and closer to the skin, becoming detrimental to your dog’s health. They restrict the circulation of blood to those areas, and cause sores to develop on the skin. Matted coats are very painful.

The Animal Welfare Act 2006 states it is an offense to inflict pain, injury, suffering, and disease on any animal. In line with this Act, we will not attempt to brush out severe matts. They will instead be gently clipped off. It’s very uncomfortable for the dog, not to mention painful, to attempt to brush the matts, and we are not willing to put them through it for the sake of keeping a coat that will grow back.

Clipping a matted coat can reveal hidden skin conditions. For example infections, flea/parasite infestations, urine/faecal burns, maggots, rashes, eczema, haematomas, skin tears, etc. It also dramatically changes a dog’s appearance and can even temporarily change their temperament. By signing below you accept we are not liable for these changes.

By leaving your dog in our care you give us permission to, if needed, shave off a matted coat/matted areas and accept the associated outcomes that come with this, as stated above. Matted coats highly increase the chance of irritated skin and skin tears that you accept we are not liable for. Brushing your dog regularly will stop matts forming.

If you are unable to attend your appointment for any reason, please inform us AT LEAST 24 HOURS before your appointment time. If you inform us UNDER 24 HOURS you will lose your deposit. If you have not paid a deposit, a charge will be incurred on top on your next grooming fee of 50% of the missed groom session. If you miss 2 consecutive appointments you may not be able to book with us again. We hope you understand a failure to attend without adequate notice results in loss of income for the groomer, through no fault of their own. We also could have booked in another dog that may have been waiting some time to get a slot with us.

If you wish to reschedule your appointment, this can be done at no extra charge if we are informed with more than 24 hours notice. If you wish to move your appointment with less than 24 hours notice, the above cancellation charges are incurred.

If the groomer needs to cancel your appointment for any reason with less than 24 hours notice, you will not lose your deposit/be charged.

If you arrive too late then your appointment may have to be re-booked and you will incur the above stated cancellation fee. The fee will be 50% the groom session booked. We hope you understand a failure to attend on time results in loss of income for the groomer, through no fault of their own.